1. Order Processing

Orders are generally processed within 1–5 business days after payment confirmation. Business days exclude weekends and public holidays. Processing may take longer during holidays, promotions, product launches, high-volume periods, address verification, or fraud review.

2. Estimated Delivery Time

Our standard estimated delivery time is 7–15 business days after shipment. The total time from order placement to delivery includes both processing time and transit time.

Delivery dates are estimates rather than guarantees. Carrier delays, customs inspections, severe weather, local service interruptions, peak-season volume, remote destinations, and events outside our reasonable control may affect delivery.

3. Shipping Costs

Available shipping methods and charges are displayed at checkout before payment. Any free-shipping promotion applies only when its stated conditions are satisfied.

4. Tracking

When tracking is available, we will send tracking details to the email address supplied at checkout. Tracking may require several business days to display movement after the carrier receives the parcel.

5. Address Accuracy and Changes

Customers are responsible for submitting a complete and accurate delivery address. Contact service@mariajeunet.com as soon as possible if a correction is needed. We cannot guarantee changes after processing begins. Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or unclaimed parcel may be deducted from a refund where permitted.

6. Shipping Delays

If we cannot ship within the time promised, we will provide notice and, where required by applicable law, offer the choice to consent to the delay or cancel the affected order for a refund. Please contact us if tracking has not updated for an unusual period.

7. Customs, Duties, and Import Charges

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless checkout expressly states that such charges are included, the recipient is responsible for them. Customs procedures may delay delivery.

8. Lost, Damaged, or Missing Parcels

If a parcel appears lost, arrives damaged, or contains missing items, contact service@mariajeunet.com promptly and include your order number, a description of the issue, photographs of the parcel and items where relevant, and any carrier documentation. We will review the matter and may coordinate with the carrier. Please retain all packaging until the review is complete.

9. Delivered but Not Received

If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, building management, and carrier notices, then contact the carrier. If it remains missing, contact us promptly so we can assist with an investigation. The outcome may depend on carrier findings and applicable law.

10. Split Shipments

Items from one order may be shipped separately. If so, you may receive more than one tracking number, and parcels may arrive on different dates. You will not be charged additional shipping solely because we split the shipment.

11. Contact

Shipping questions may be sent to service@mariajeunet.com.