Contact Us
We are happy to assist with product questions, sizing, orders, shipping, returns, refunds, payments, privacy requests, and other customer service matters.
Customer Service Email
Recommended Email Subjects
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Order question: “Order Support – [Order Number]”
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Shipping question: “Shipping Support – [Order Number]”
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Return request: “Return Request – [Order Number]”
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Damaged or incorrect item: “Order Issue – [Order Number]”
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Privacy request: “Privacy Request”
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Intellectual property notice: “IP Notice”
Information to Include
For faster assistance, include your full name, order number, the email address used at checkout, a clear explanation of the issue, and relevant photographs where appropriate. Do not email passwords, complete payment card numbers, bank account numbers, or other unnecessary sensitive information.
Response Time
We aim to respond within 1–3 business days. Response times may be longer during weekends, public holidays, promotions, and high-volume periods. Please avoid sending repeated messages about the same issue, as this may delay review.
Important Notice
Customer service will provide the authorized return address when a return is approved. Do not mail returns to an address shown on the original parcel unless we have confirmed that address in writing.