Refund & Return Policy – Mariajeunet

At Mariajeunet, we want you to enjoy a smooth and confident shopping experience when choosing thoughtful gifts, seasonal favorites, festive decorations, and lifestyle products. If an order does not meet your expectations, our customer service team is available to help.

Please read the following Refund & Return Policy carefully before submitting a return or refund request.

1. Return Period

You may request a return within 30 days of receiving your order.

Returned merchandise must meet the eligibility requirements described in this policy. Requests submitted after the 30-day period may be declined unless applicable law provides otherwise.

If you experience a problem with your purchase, please contact our customer service team as soon as reasonably possible.

2. Return Eligibility Requirements

Unless a different condition is expressly stated, items submitted for return must:

• Be unused, unwashed, and unworn where applicable

• Remain in good, undamaged condition

• Have no stains, unusual odors, makeup, perfume, pet hair, or other signs of use

• Retain all original tags, labels, and seals where applicable

• Include original packaging when reasonably possible

• Be in a condition suitable for resale

Mariajeunet may reject a return if the merchandise does not meet these requirements, subject to applicable consumer protection laws.

You may carefully inspect or try on an item where appropriate, provided it remains clean, undamaged, and otherwise in its original condition. Please avoid extended use before deciding whether to keep your purchase.

3. How to Request a Return

Please contact our customer service team and obtain return authorization and instructions before sending any item back.

Customer Service Email: service@mariajeunet.com

Please include the following information in your request:

• Your full name

• Your order number

• The email address used at checkout

• The name or description of the item you wish to return

• The reason for your request

• Clear photographs or videos if the product is damaged, defective, or different from what you ordered

Our team will review the information and provide further instructions as appropriate.

Please do not mail a return before receiving authorization. Unauthorized packages may not be accepted or processed.

4. Approved Return Address

The authorized return address may differ from the address shown on your original shipping label. Please obtain the correct return destination directly from our customer service team before arranging shipment.

Do not send returned merchandise to:

• The address printed on the original shipping label

• A shipping carrier's warehouse

• A local post office

• Any other destination that has not been expressly approved by our team

Packages sent to an unapproved address may be delayed, refused, misplaced, or ineligible for a refund.

5. Non-Returnable Items

Certain products may be excluded from returns for hygiene, safety, personalization, or other legitimate reasons. Depending on the item and applicable law, exclusions may include:

• Underwear and intimate apparel

• Lingerie

• Swimwear without an intact hygiene seal

• Earrings and pierced jewelry

• Personalized or customized gifts

• Products clearly marked as final sale

• Gift cards

• Items that have been worn, washed, or used beyond permitted inspection

• Products with removed or damaged tags or seals

• Items damaged after delivery through misuse

• Products showing stains, odors, alterations, or other signs of use

These exclusions do not affect mandatory consumer rights that apply under relevant law.

6. Final Sale Products

Products identified as “Final Sale,” “Non-Returnable,” or with similar notices are generally not eligible for return or exchange.

Exceptions may apply when an item arrives damaged, defective, or incorrect, or when applicable law requires a different outcome.

Please review the product description and any final-sale conditions before completing your purchase.

7. Size, Fit, and Personal Preferences

Product dimensions, fit, and specifications may vary depending on the design and style. We recommend reviewing the product description, measurements, and other available details before placing your order.

If an item arrives as ordered but does not meet your personal preferences, you may request a return within the applicable return period, provided the product satisfies the eligibility requirements.

For returns arising from personal preference or fit, customers are generally responsible for return shipping costs unless Mariajeunet supplied an incorrect item or applicable law requires otherwise.

8. Product Appearance and Color Differences

We make reasonable efforts to display product images and colors accurately. However, slight differences between an image and the actual item may occur because of screen settings, device displays, lighting conditions, photography, material texture, or variations between production batches.

Minor differences resulting from these factors generally do not constitute a product defect.

If an item differs substantially from the product presented or ordered, please contact us with clear photographs so we can assess the issue.

9. Damaged or Defective Items

Please notify our customer service team as soon as reasonably possible if your order arrives damaged or contains a defective product.

To help us evaluate the issue, please provide:

• Your order number

• A description of the damage or defect

• Clear photographs showing the affected area

• A video if necessary to demonstrate the problem

• Photographs of the outer packaging if it was damaged during transit

We may request additional information when reasonably necessary to investigate the matter.

If we verify that the issue resulted from a product defect, fulfillment error, or shipping problem attributable to our operations, we will determine an appropriate resolution based on the circumstances and applicable law. Potential remedies may include a replacement, refund, partial refund, or another suitable solution.

10. Incorrect Items Received

If your delivery contains an item that does not match your order, including the wrong product, size, color, or style, please contact our customer service team promptly.

Where possible, provide photographs of the item received and its product label or packaging.

After reviewing and verifying the issue, we will explain the available resolution options and provide any necessary instructions.

11. Missing Items from an Order

Some orders containing multiple products may be shipped in separate packages.

Before reporting an item as missing, please review your shipping confirmation emails, check all tracking numbers associated with the order, and determine whether your purchase was divided into multiple shipments.

If all related packages show as delivered but an item is still missing, contact us with your order number and the details of the product concerned.

12. Return Shipping and Original Delivery Fees

Unless a return is caused by a confirmed defect, fulfillment error, or incorrect item supplied by Mariajeunet, customers are generally responsible for return shipping expenses.

This may include returns due to:

• A change of mind

• No longer needing the item

• Choosing an unsuitable size

• Selecting a different color than desired

• Personal preferences

• Style or appearance preferences

Original shipping charges are generally non-refundable unless applicable law requires otherwise.

For verified issues attributable to us, return shipping arrangements will follow the instructions provided by our customer service team and the requirements of applicable law.

13. Shipping Returns Securely

We recommend choosing a reliable shipping service that provides tracking when returning merchandise.

Please keep your shipping receipt, tracking number, and proof of dispatch until the return has been resolved.

If you arrange return shipping independently, Mariajeunet cannot guarantee delivery or accept responsibility for parcels that are lost, misdirected, damaged, or not delivered to the authorized return destination, subject to applicable law.

14. Return Packaging

Please package returned products carefully to help prevent damage during transportation. Original packaging may be used where available, or you may choose another suitable protective package.

Damage caused by inadequate packaging during return shipment may affect the amount of a refund where legally permitted and appropriate to the circumstances.

15. Inspection of Returned Merchandise

Once your return reaches the designated destination, the item may be inspected to confirm that it satisfies the applicable return conditions.

The review may consider:

• Overall product condition

• Evidence of use or wear

• Original tags and labels

• Packaging and included accessories

• Stains or unusual odors

• Damage or alterations

• Whether the item corresponds to the approved return request

• Compliance with the eligibility requirements

We will notify you after the review whether your return has been approved or declined.

16. Refund Processing Time

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the funds to appear in your account depends on your bank, card issuer, payment service provider, or selected payment method.

After Mariajeunet initiates a refund, additional processing time may be necessary before the funds become available. We cannot control processing schedules established by financial institutions or external payment providers.

17. Refund Amounts

For an approved return, the refund will generally reflect the amount actually paid for the eligible returned product, subject to any adjustments permitted by applicable law.

Original shipping fees, return postage, customs duties, taxes, and other third-party charges may not be refundable unless the return results from an error attributable to Mariajeunet or reimbursement is required by law.

Any promotional discounts applied to the original order will be considered when calculating the refund.

18. Partial Refunds

In certain circumstances, a partial refund may be appropriate where permitted by applicable law.

Examples may include:

• Products returned with signs of use beyond permitted inspection

• Missing packaging or accessories that were part of the original product

• Damage occurring after delivery

• Merchandise that is no longer in its original condition

Any proposed adjustment will be evaluated reasonably, taking into account the circumstances and applicable legal requirements.

19. Exchanges

Exchanges depend on current inventory and operational availability.

If you would prefer a different size, color, or style, please contact our customer service team to discuss the available options.

Depending on the circumstances, returning the original item under this policy and placing a new order may be the most practical solution. We cannot guarantee that a requested replacement will remain available.

20. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests when an order has not yet entered processing or shipping. However, cancellation may no longer be possible once an order has been processed, packed, handed to a carrier, or dispatched.

If cancellation is no longer available, you may need to receive the package and submit a return request in accordance with this policy.

21. Changes to Existing Orders

Please review your order details carefully before completing checkout.

Once processing has started, we may be unable to change the product, size, color, quantity, delivery address, or recipient information.

If you discover an error, contact us immediately. We will try to assist where reasonably possible, but changes cannot be guaranteed.

22. Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because the recipient does not accept or collect it, additional shipping or handling charges may apply where legally permitted.

We recommend contacting our customer service team before refusing delivery.

A refused package does not automatically qualify for an immediate refund. We may need to wait until the package is returned and reviewed before determining the appropriate next steps.

23. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

An incorrect or incomplete street address, postal code, apartment or unit number, or recipient detail may cause a shipment to be delayed, returned, or lost.

If a package is returned because of inaccurate information provided by the customer, additional delivery charges may apply if another shipment is requested, where permitted by applicable law.

24. Tracking Shows Delivery but the Package Cannot Be Found

If tracking indicates that your package was delivered but you cannot locate it, please check your mailbox, porch, front or side entrance, garage, parcel locker, reception area, building management office, neighbors, and other household members.

You may also contact the shipping carrier to request additional delivery information.

If the package remains missing, contact our customer service team. We will review the available tracking and shipment records and help determine the appropriate next steps.

25. Potentially Lost Shipments

If tracking information suggests that a package may have been lost during transit, please contact us with your order details.

We may need to initiate an inquiry with the carrier before determining an appropriate resolution. Investigation times may vary depending on the shipping provider, destination, and available tracking information.

26. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where these fees are the customer's responsibility, Mariajeunet generally cannot reimburse them.

If a package is refused because the recipient does not wish to pay applicable customs or import charges, any refund may be subject to return shipping costs or other charges permitted by law.

27. Orders Using Promotional Discounts

If your purchase was made using a discount code, seasonal promotion, bundle discount, multi-item offer, or another special deal, the refund will generally be calculated using the actual amount paid for the returned item after applicable discounts.

Promotional discounts do not have a separate cash value and cannot be refunded independently of the eligible purchase amount.

28. Bundle Deals and Multi-Item Promotions

Returns involving bundle offers, multi-item discounts, or buy-one-get-one promotions are subject to the terms of the original offer.

If returning only part of an order means the remaining items no longer qualify for the original discount, the refund may be recalculated based on the applicable price of the items retained, where permitted by law.

29. Payment Disputes and Chargebacks

If you have a concern about your purchase, we encourage you to contact our customer service team first so we can review the issue and attempt to resolve it appropriately.

If you have already initiated a chargeback or payment dispute through your bank or payment provider, the matter may need to be handled through that provider's dispute-resolution procedure.

Mariajeunet will cooperate with legitimate dispute processes and provide relevant order, payment, or delivery records when reasonably necessary.

30. Refunds to the Original Payment Method

For security reasons, approved refunds are generally returned to the original payment method used for the transaction.

We generally cannot redirect a refund to a different credit card, another bank account, or another person's payment account.

If your original payment method is no longer available, please contact your bank or payment provider for guidance.

31. Delayed or Missing Refunds

If we have confirmed that your refund was issued but the funds have not appeared, please:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider to ask about pending refunds.

3. Allow the applicable processing period to pass.

If the refund remains missing after the provider's usual processing timeframe, contact us with your order number so we can assist with further inquiries.

32. Fair and Responsible Use of Returns

Mariajeunet may review unusual or excessive return activity to help prevent abuse and maintain a fair shopping environment.

Where permitted by law, we may decline a return if there is credible evidence of fraud, intentional product damage, repeated misuse of the return process, false claims, unauthorized product alterations, or manipulation of promotional offers.

This provision does not restrict any consumer rights that cannot legally be limited or excluded.

33. Statutory Consumer Protection Rights

This policy operates alongside applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded, restricted, or waived. Any mandatory rights available under the laws applicable to your purchase remain unaffected.

34. Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our services, product offerings, operational procedures, shipping arrangements, or legal obligations.

The latest version will be published on our official website at www.mariajeunet.com.

We encourage customers to review this policy before placing an order so they understand the current return and refund procedures.

35. Contact Us

If you need help with a return, refund, damaged product, incorrect item, or another purchase-related concern, please contact the Mariajeunet customer service team.

Official Website: www.mariajeunet.com

Customer Service Email: service@mariajeunet.com

To help us review your request efficiently, please include your full name, order number, checkout email address, product name, reason for contacting us, and clear photographs or videos where relevant.

For your security, never send passwords, complete payment card numbers, PINs, or other sensitive payment credentials by email.

We will review your inquiry and provide appropriate assistance in accordance with this policy and applicable law.

Thank you for choosing Mariajeunet. We appreciate your trust and look forward to helping you enjoy a positive shopping experience.