Order Tracking & Delivery Updates – Mariajeunet

At Mariajeunet, we understand how meaningful it is to know when a gift will arrive. Whether you are preparing for a holiday, celebrating a special occasion, or surprising someone you care about, we want to help you stay informed about your order from dispatch to delivery.

When your package has been shipped, we will generally send a notification to the email address provided at checkout. Where tracking is available, this notification will include the information you need to follow your shipment.

1. How to Track Your Order

Once your order has been dispatched, check your inbox for a shipping confirmation from Mariajeunet.

Depending on the shipping service used, the notification may contain:

• Your order number

• A shipment tracking number

• The name of the shipping carrier

• A link to the tracking page

• Available delivery progress updates

Select the tracking link in your shipping notification to view the latest information. If no link is provided, visit the carrier's official website and enter your tracking number.

Please note that your order confirmation and shipping confirmation serve different purposes. An order confirmation acknowledges your purchase, while a shipping notification generally indicates that your package has entered the dispatch process.

2. When Will Tracking Become Active?

Tracking information is usually provided after your order has completed the necessary preparation and shipping arrangements.

A tracking number may be generated before the carrier physically receives your package. As a result, the tracking page may initially show limited information or no shipment events.

The carrier may need additional time to scan the parcel and synchronize its tracking records. Please allow time for the first update to appear before assuming there is a problem.

3. Tracking Information Has Not Changed

A shipment may remain on the same tracking status for a while, even when it is progressing through the delivery network.

Possible reasons include:

• The parcel is waiting for its next carrier scan

• The shipment is moving between sorting facilities

• Weekend or public holiday schedules

• International transit or customs processing

• Severe weather or transportation disruptions

• Seasonal increases in parcel volume

• Delays in updating tracking systems

• Limited scanning coverage along certain routes

Tracking updates depend on information supplied by the carrier. If your tracking number was issued recently, allow additional time for the first scan or subsequent status changes.

4. Understanding Common Tracking Messages

You may encounter messages such as "Label Created," "Pre-Shipment," or "Shipment Information Received."

These statuses commonly indicate that shipping information has been registered electronically. They do not necessarily confirm that the carrier has physically collected or scanned the package.

Once the parcel enters the carrier's handling network, additional tracking events may appear.

5. Tracking International Deliveries

Orders shipped internationally may pass through several transportation partners before reaching their destination.

During transit, tracking information may not be available at every stage. Once a shipment arrives in the destination country, a local postal operator or delivery company may take responsibility for the final delivery.

If the original tracking page provides limited information, check whether a local carrier has received the parcel and offers additional tracking details.

The availability and frequency of tracking updates depend on the shipping route and the services provided by the carriers involved.

6. Customs Processing

Certain international shipments may be subject to customs inspections, documentation reviews, or other import procedures.

During customs processing, a package may remain at a particular tracking status until the relevant procedures have been completed. Processing times vary according to destination-country requirements, inspection activity, and local operating conditions.

Mariajeunet cannot directly control customs decisions or guarantee how long an inspection will take.

If customs requires additional information or documentation from the recipient, please follow the instructions provided by the relevant customs authority or delivery provider.

7. Multiple Packages for One Order

In some cases, products purchased in a single order may be shipped separately. This can happen because of inventory arrangements, fulfillment requirements, or transportation considerations.

When an order is divided into multiple shipments, you may receive separate shipping notifications and tracking numbers. The packages may also arrive on different dates.

If you receive only part of your order, review your shipping emails to see whether the remaining items have been assigned separate tracking information.

If the available information does not explain the missing items, contact our customer service team for assistance.

8. Tracking Shows Delivered, but the Package Is Missing

If the carrier marks your package as delivered but you have not received it, please check the following before contacting us:

• Your mailbox or designated parcel area

• Your front entrance, porch, or doorstep

• Other entrances or delivery locations around your property

• Your garage or another safe place where parcels may be left

• Your building's reception desk or mailroom

• Any parcel locker or designated collection point

• Household members who may have accepted the delivery

• Neighbors who may have received the parcel on your behalf

• Your property manager or building office, if applicable

Some carriers may record a delivery shortly before the package reaches the recipient.

You may also contact the delivery carrier directly to request further information about the delivery location or proof of delivery, if available.

If you still cannot locate your package after these checks, email our support team with your order number and tracking information so we can review the situation.

9. Incorrect or Incomplete Shipping Details

Please review your delivery information carefully before submitting your order. Accurate details help carriers identify the destination and reduce avoidable delivery issues.

Your shipping information should include, where applicable:

• Recipient's full name

• Street address and building number

• Apartment, suite, or unit number

• City or town

• State or province

• ZIP or postal code

• Destination country

• Contact telephone number

If you discover an error after checkout, contact Mariajeunet as soon as possible. We will check whether the information can still be corrected.

Address changes cannot be guaranteed once order processing has advanced or the parcel has been handed over to the carrier. Any changes requested after dispatch may be subject to the carrier's rules and available services.

10. Packages Returned to the Sender

A shipment may be returned to its sender for several reasons, including:

• An incomplete or incorrect delivery address

• Repeated unsuccessful delivery attempts

• Failure to collect a parcel within the required period

• An inaccessible or unidentifiable delivery location

• Refusal of the shipment

• Customs or import-related complications

• Other circumstances affecting successful delivery

If your tracking information indicates that a package is being returned, contact us and provide your order number and tracking number.

We will review the available information and explain the possible next steps based on the shipment's status and the circumstances involved.

11. Invalid or Unrecognized Tracking Numbers

If a tracking number does not return any results, please:

1. Check that you entered the number correctly.

2. Confirm that you are using the appropriate carrier's official tracking page.

3. Allow time for the carrier to register a recently created tracking record.

A new tracking number may not become searchable immediately after the shipping notification is sent.

If the issue continues after a reasonable period, contact our support team so we can check the shipping information associated with your order.

12. Shipping Notification Not Received

If you have not received a shipping confirmation, consider the following steps:

• Check your spam, junk, and promotions folders.

• Confirm that your checkout email address was entered correctly.

• Search your inbox for messages from Mariajeunet.

• Check whether your order may still be undergoing preparation.

An order confirmation does not necessarily mean that dispatch has already taken place. Tracking details are generally provided after shipping arrangements have been completed.

If you cannot locate your shipping notification, contact customer service with your order information for assistance.

13. Why Your Order May Still Be Processing

Before a package is dispatched, your order may need to pass through several stages, depending on the products purchased and the fulfillment arrangements.

These stages may include:

• Payment confirmation or review

• Order verification

• Inventory allocation

• Product picking and preparation

• Quality checks, where applicable

• Packing and shipping-label preparation

• Handover to the delivery carrier

Tracking information may remain unavailable until the shipment has reached the appropriate stage. If your order appears to be taking longer than expected, please contact us for an update.

14. Delivery Delays and Unforeseen Events

Although we aim to support timely order fulfillment, the delivery process may be affected by circumstances beyond our control.

Examples include severe weather, natural disasters, public holidays, customs inspections, transportation interruptions, carrier backlogs, remote delivery locations, or incomplete recipient information.

Any delivery estimate provided at checkout or in a shipping notification should be treated as an estimate unless an explicit delivery guarantee applies.

If a delay occurs, continue checking the carrier's tracking page for updates. If the shipment appears to be stalled or the estimated delivery period has passed, our customer service team can help review the information available.

15. Contact Mariajeunet About Your Shipment

If you need help locating an order, interpreting a tracking status, or resolving a delivery concern, please contact our customer service team.

Customer Service Email: service@mariajeunet.com

Official Website: www.mariajeunet.com

To help us identify your shipment, please include the following details in your message:

• Your full name

• Your order number

• The email address used at checkout

• Your tracking number, if available

• A brief description of your concern

For your security, never include your account password, PIN, complete payment card number, or full card security code in your email.

We will review the order and shipping information available to us and provide appropriate guidance based on your inquiry.

Thank you for choosing Mariajeunet. We appreciate the opportunity to be part of your celebrations and gift-giving moments, and we look forward to making your shopping experience as clear and convenient as possible.